Terms & Conditions
Terms & Conditions – Fire Safety Solutions
Introduction
These Terms and Conditions (“Terms”) govern your use of the website and services provided by Fire Safety Solutions (“Company”, “we”, “our”, or “us”). By accessing our website, purchasing our products, or availing our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you are advised not to use our services.
Use of Website
The content of this website is for general information and business purposes only. You agree to use the website lawfully and not engage in any activity that may disrupt, damage, or impair the functionality of the website or its services. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Products and Services
Fire Safety Solutions offers fire safety products including fire extinguishers, fire blankets, alarm systems, hydrants, sprinkler systems, and related equipment, along with services such as installation, maintenance, inspections, and Annual Maintenance Contracts (AMC). All products and services are subject to availability and may be modified or discontinued without prior notice.
Pricing and Payments
All prices for products and services are subject to change without prior notice. Payments must be made in full as per the agreed terms before dispatch of products or commencement of services unless otherwise specified. The company reserves the right to refuse or cancel any order in case of pricing errors, payment issues, or suspected fraudulent activity.
Order Acceptance and Cancellation
All orders are subject to acceptance by the company. Fire Safety Solutions reserves the right to reject or cancel any order at its sole discretion. Cancellation requests will only be considered before order confirmation or dispatch. Once a product is dispatched or a service is booked and confirmed, cancellation shall not be permitted.
Shipping and Delivery
Shipping and delivery of products shall be governed by our Shipping & Delivery Policy. Delivery timelines are estimates and may vary due to external factors. The company shall not be liable for delays caused by logistics partners or circumstances beyond its control.
Refund and Return Policy
Refunds and returns are governed by our Refund & Return Policy. Products may only be eligible for return within seven (7) days of delivery if found damaged or defective upon opening, subject to verification. After this period, no refund or return shall be accepted. Services are strictly non-refundable once booked and confirmed.
Warranty Disclaimer and Coverage
Certain products may be covered under a warranty as per manufacturer or company guidelines. Warranty claims shall be handled in accordance with the specific warranty terms applicable to the product. The company reserves the right to repair or replace products under warranty based on inspection and agreement terms. Misuse, negligence, or unauthorized modifications shall void the warranty.
User Responsibilities
Users are responsible for providing accurate information while placing orders or requesting services. Customers must ensure that the selected products or services meet their requirements. Fire Safety Solutions shall not be liable for any incorrect selection or misuse of products after purchase.
Intellectual Property Rights
All content on this website, including text, images, logos, graphics, and design elements, is the property of Fire Safety Solutions and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
Limitation of Liability
Fire Safety Solutions shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use its products or services. The company’s total liability, if any, shall be limited to the amount paid by the customer for the specific product or service.
Indemnification
You agree to indemnify and hold harmless Fire Safety Solutions, its employees, partners, and affiliates from any claims, damages, losses, or expenses arising out of your use of the website, products, or services, or your violation of these Terms.
Force Majeure
Fire Safety Solutions shall not be held responsible for failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, government actions, pandemics, or technical failures.
Third-Party Links and Services
Our website may contain links to third-party websites or services. Fire Safety Solutions does not control or endorse such third-party content and shall not be responsible for their practices or policies.
Termination of Use
The company reserves the right to terminate or restrict access to its website or services at any time without prior notice if it determines that a user has violated these Terms or engaged in unlawful activity.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in your business operating region.
Amendments to Terms
Fire Safety Solutions reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website or services after such changes shall constitute acceptance of the revised Terms.
Entire Agreement
These Terms, along with our Privacy Policy, Refund & Return Policy, and Shipping Policy, constitute the entire agreement between you and Fire Safety Solutions regarding the use of our website, products, and services.
Contact Information
For any questions or concerns regarding these Terms and Conditions, you may contact us at:
Fire Safety Solutions
Office Address: 80, Vidyasagar Sarani, Ground Floor, Kolkata – 700008, West Bengal.
Phone No : 9874809138
Email: info@firesafetysolutions.biz