Shipping & Delivery Policy
Shipping & Delivery Policy – Fire Safety Solutions
Introduction
Fire Safety Solutions (“Company”, “we”, “our”, or “us”) is committed to providing reliable and timely delivery of fire safety products to our customers. This Shipping & Delivery Policy outlines the terms and conditions related to order processing, shipping, delivery timelines, responsibilities, and associated procedures. By placing an order with us through online or offline channels, you agree to the terms specified in this policy.
Order Processing
All orders placed with Fire Safety Solutions are subject to confirmation and availability of products. Upon receiving an order, we undertake necessary verification and processing procedures. Orders are typically processed within a reasonable timeframe, depending on product availability, order volume, and operational requirements. The company reserves the right to accept or reject any order at its sole discretion.
Orders are processed during standard business hours, excluding weekends and public holidays. Any delays caused due to unforeseen circumstances, including but not limited to supply chain disruptions, technical issues, or force majeure events, shall not be considered a breach of this policy.
Shipping Methods
Fire Safety Solutions utilizes reliable third-party logistics providers and transport services to deliver products. The selection of shipping method is determined based on the delivery location, product type, and order size. We aim to ensure safe and secure transportation of all fire safety equipment, considering their sensitive and compliance-driven nature.
The company reserves the right to choose or change the shipping partner without prior notice to ensure efficient delivery.
Delivery Timeline
Delivery timelines may vary depending on the customer’s location, product availability, and logistics conditions. Typically, orders are delivered within a reasonable timeframe from the date of dispatch. Estimated delivery timelines are provided for reference only and are not guaranteed.
Fire Safety Solutions shall not be held responsible for delays caused by third-party courier services, natural disasters, government restrictions, transportation disruptions, or any circumstances beyond the company’s control.
Shipping Charges
Shipping charges, if applicable, will be communicated at the time of order confirmation. These charges may vary depending on the delivery location, order size, weight, and chosen delivery method. In certain cases, promotional offers or bulk orders may qualify for free or discounted shipping, subject to company discretion.
All shipping charges are non-refundable once the order has been dispatched.
Delivery Address and Responsibility
Customers are responsible for providing accurate and complete delivery details, including address, contact number, and any special instructions. Fire Safety Solutions shall not be liable for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Once the product is delivered to the specified address and acknowledged by the recipient, the responsibility for the product transfers to the customer.
Product Inspection at Delivery
Customers are strongly advised to inspect the package at the time of delivery. If the package appears damaged, tampered with, or in unsatisfactory condition, the customer must immediately notify the delivery personnel and report the issue to Fire Safety Solutions within seven (7) days.
Failure to report any damage or discrepancy within the specified timeframe shall be considered acceptance of the product in good condition, and no claims shall be entertained thereafter.
Risk of Loss and Ownership
The risk of loss or damage to the products passes to the customer upon delivery. Fire Safety Solutions shall not be responsible for any loss, theft, or damage occurring after the product has been successfully delivered and acknowledged.
Failed Delivery Attempts
In the event of unsuccessful delivery attempts due to the customer’s unavailability, incorrect address, or refusal to accept delivery, the company or its logistics partners may attempt redelivery based on their policies. Additional charges may apply for reattempted deliveries.
If the order remains undelivered after multiple attempts, it may be returned to the company, and no refund shall be issued.
Partial Delivery
In certain situations, an order may be delivered in multiple shipments due to product availability or logistics constraints. Fire Safety Solutions reserves the right to split deliveries without prior notice to ensure timely fulfillment.
Delays and Force Majeure
The company shall not be held liable for delays in delivery caused by events beyond its control, including but not limited to natural disasters, strikes, transportation disruptions, government actions, pandemics, or unforeseen operational issues. Such delays shall not entitle the customer to any compensation or refund.
International Shipping (If Applicable)
For international orders, additional duties, taxes, or customs charges may apply, which shall be borne by the customer. Delivery timelines for international shipments may vary significantly based on customs clearance and local regulations.
Delivery of Services
For services such as installation, maintenance, inspections, and AMC, delivery shall be considered complete upon execution of the service at the customer’s location. Scheduling of services is subject to availability, and timelines will be communicated accordingly.
Once a service is completed or initiated, it shall be deemed delivered, and no refund shall be applicable as per the company’s service policy.
Shipping Restrictions
Fire Safety Solutions reserves the right to restrict or refuse delivery to certain locations due to logistical limitations, regulatory restrictions, or safety concerns. Customers will be notified in such cases, and alternative arrangements may be discussed where possible.
Customer Support for Shipping Queries
Customers may contact Fire Safety Solutions for any queries related to shipping, delivery status, or delays. While we strive to assist promptly, resolution timelines may vary depending on the nature of the issue and involvement of third-party logistics providers.
Policy Compliance
This Shipping & Delivery Policy is designed in accordance with standard business practices and applicable consumer protection guidelines. Customers are advised to review this policy carefully before placing an order.
Modification of Policy
Fire Safety Solutions reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.
Contact Information
For any questions or concerns regarding shipping and delivery, please contact:
Fire Safety Solutions
Office Address: 80, Vidyasagar Sarani, Ground Floor, Kolkata – 700008, West Bengal.
Phone No : 9874809138
Email: info@firesafetysolutions.biz